Frequently Asked Questions
How can I purchase tickets?
Tickets can be purchased by visiting the territory-specific ticketing pages on the ICC website.
If tickets aren't on sale yet, why are there third party websites with tickets for sale?
There are many sites that advertise ICC tickets that are not affiliated with the ICC. For official on sale dates, news and tickets we recommend only purchasing through the ICC official ticket sales pages on the ICC website or from VIVID Seats for sold-out matches.
What is the minimum age for a child to require a ticket?
Children 2 and over require a ticketed seat
How will I receive my tickets?
For ICC tickets for matches in the U.S., Ticketmaster offers several delivery options. Depending on which option was selected, tickets will be delivered via regular mail, UPS, or eTicket delivery. You can visit the Ticketmaster FAQ page for more information.
How long will it take to receive my tickets?
Timing will vary based on the delivery option chosen. If you have purchased tickets and have not received them within 48 hours of the event, please contact Ticketmaster Customer Service for ICC North America. Tickets delivered by regular mail can take up to 7-10 business days.
I lost my tickets. How can I get new ones?
ICC tickets can be replaced by contacting Ticketmaster Customer Service at 800-653-8000.
At NFL Venues
Will the NFL Bag Policy be enforced?
Yes, the NFL Bag Policy will be enforced. Transparent, plastic, vinyl or PVC bags smaller than 12" x 6" x 12" will be allowed after inspection. For more information on the NFL Bag Policy please visit www.nfl.com/allclear
Are there additional security screening procedures for fans?
Yes, as part of enhanced security measures for all events fans will be screened using new walkthrough magnetometers. The walkthrough magnetometers will be used in place of the wanding procedure that was previously used for screening.
Ticket Policy
Each ticket purchaser for an ICC match acknowledges that there is a possibility that one or both clubs slated to participate in such ICC match may no longer be able to participate in such ICC match (e.g., due to any such club’s required participation in the qualifying rounds for a tournament such as the UEFA Champions League or UEFA Europa League). In the event that a club is not able to participate in an ICC match, and Relevent Sports, LLC (“Relevent”) has secured a replacement club, then the ticket purchaser will have two options, either of which shall constitute the ticket purchaser’s sole remedy: the ticket purchaser may (1) retain his/her ticket(s) to such ICC match, which will now be comprised of different club(s) or (2) within two weeks of his/her receipt of notice, via e-mail, from Relevent that one or more of the clubs in the applicable ICC match is being replaced with an alternative club, request a refund for the ticket(s) purchased to such ICC match. In the event that a club is not able to participate in an ICC match, and Relevent is not able to secure a replacement club, then the ticket purchaser’s sole remedy shall be to receive a refund for the ticket(s) purchased to such ICC match. Ticket purchasers acknowledge and agree that roster decisions, including both who is on an ICC match roster and how many minutes, if any, each player participates in a particular ICC match, are not controlled by Relevent and are instead determined by the applicable clubs. As such, ticket purchasers do not have the right to request a refund from Relevent for tickets purchased to an ICC match due to the rosters that are either announced or utilized in such ICC match.